The Situation
Solutions in IT provide specialist software and IT solutions for the Electro-Mechanical repair, sales, and service industry for 25+ years.
The company created a mobile app with a local app development agency for engineers to use through the repair process, which would help cut down on costs with paperwork and administration tasks.
However, Solutions in IT, over time, found it difficult to update the app with the existing agency and get timely updates and started the process of looking for a new local agency to take over the app development of both iOS & Android, and this is where they found Swipe & Tap.
The Solution
Initially, we assisted Solutions in IT with transferring the code repositories from the previous app development agency and providing AdHoc Development support to help continue adding new features to the Smart Site iOS & Android apps.
As the months progressed, we saw that Solutions in IT were keen to continuously improve the app for their customers, ranging from minor improvements and bug fixes to complete new features such as asset management.
We switched Solutions in IT to our Development Retainer service, which gave them additional benefits such as:
- Fixed scheduled development each month
- Roadmap planning
- 1-2 Meetings per month
- Fixed Budget per month for development
- Ability to borrow hours from future months
- Priority support
- Crash report monitoring & critical fixes
- Monthly Retainer report
The Outcome
The EMiR Smart Site app has over 2,000 users across the UK, Ireland, Dubai, South Africa & Asia.
Over the years, we have helped support and develop many features, including:
- Asset Management
- Ability to see preview jobs
- Ability to record time, materials, mileage, expenses
- Service & Safety Checklists
- Damage Reports
- Plus much more
Our Development retainer service has helped Solutions in IT provide a reliable app to their customers and peace of mind regarding development & support at fixed monthly costs.
Let us know if you are looking for a local app development company to look after your existing mobile app, and we would love to chat with you to find out more.
