Software Maintenance and Rescue Services
Website not performing as expected? Had a poor experience with another developer in the past? Don't worry, we're here to help!
At Swipe & Tap, we know just how challenging it can be for businesses trying to manage and maintain their software. We remove the stress and burden of looking after your applications, so you can focus on your daily business activities and goals.
What Are The Main Benefits of Software Maintenance?
With our monthly retainer package, you'll benefit from the following uninterrupted support:
Communication & Reporting
Stay informed and in control with regular, jargon-free updates and dedicated time in our schedule.
- No need to wait – enjoy regular time with a dedicated developer
- Monthly report – jargon-free, keeping you in the loop
- Monthly review meeting – discuss plans and recent performance
Security & Updates
Stay protected with proactive crash monitoring and automatic security and software updates.
- Proactive support on crashes – speedy attention to unexpected behaviour
- Security monitoring, app and Laravel updates applied automatically
Planning & Strategy
Work with us to align your software with your business goals and continuously reduce risk.
- Software roadmap planning – aligning your app with your business goals
- Security and code review audit – identifying and resolving potential risks
App and Web Maintenance
Our skilled developers are here to ensure your software is always running smoothly and stays ahead of the competition. Our team will ensure your website remains user-friendly and continues to meet the ever-evolving needs of your users.
Whether it's fixing bugs, boosting performance, or enhancing security, we've got you covered.
Warning Signs of a Project in Need of Rescue!
If you're experiencing any of the following with your current development team, it may be time to bring in fresh eyes.
Lack of Communication
Constant Delays
Poor Quality
Unhappy Users
Why Choose Swipe & Tap?
We combine technical expertise with clear communication and transparent pricing to deliver software maintenance you can rely on.
Peace of Mind
When we look after your software maintenance, you can rest assured that everything will be in capable hands. We can help you free up your time to focus on other aspects of your business.
Your Team of Problem Solvers
Our team loves a challenge. Whether it's fixing bugs or figuring out the best way to optimise your software's performance, we're here to tackle any issues you're facing.
Open Communication
Clear and honest communication is crucial when you're maintaining software. Our team will continually keep you in the loop, so you're always aware of any potential issues.
Transparent Costs
Our pricing is clear and upfront – there are no hidden fees. You'll know exactly what you're paying for and what you're getting. And if you have a new project, we offer flexibility depending on the size and scope.
What our clients are saying
"The team at Swipe & Tap have created numerous platforms for our business and have always done a superb job. Along with helping us achieve ISO27001 certification, they have built secure and scalable software solutions that have supported our growth and success."
Director, EHS Global Tech
"Working with Swipe & Tap has brought extensive development expertise and retail experience into our wider team. By integrating smoothly with our in-house team, we've built a long-term relationship with the company that has successfully delivered an advanced technological solution."
Head of Digital, Shoezone
"The Swipe & Tap team understood what the project was about. They realised the complexity and dealt with it extremely well. It was a big task, and I'm very happy with the end product."
Director, Order My Photos
Ready to take the stress out of software maintenance?
Whether you need ongoing support or your project needs rescuing, our team is here to help. Get in touch today.
Frequently Asked Questions
Our software maintenance retainers are designed to keep your platform secure, stable, and evolving. Services typically include security updates, platform and framework upgrades, proactive monitoring, bug fixes, performance improvements, technical support, roadmap planning, code quality reviews, and regular reporting. You'll also have access to a dedicated team that understands your software and business objectives.
Yes. Many of our maintenance clients come to us after working with another developer or agency. We begin with a technical and security review to understand how the software has been built, identify any risks or technical debt, and create a practical plan for ongoing support and improvement.
Software rescue is designed for projects that have become difficult to maintain, are suffering from recurring issues, or have lost support from the original development team. Whether you're experiencing bugs, performance problems, security concerns, missed deadlines, or a lack of documentation, we'll assess the situation, identify the root causes, and create a clear recovery plan.
Response times depend on the severity of the issue and the level of support agreed within your retainer. Critical incidents and security-related issues are prioritised immediately, while lower-priority enhancements and maintenance tasks are scheduled through your allocated development time.
We support Laravel web applications, native iOS apps, native Android apps, APIs, SaaS platforms, and bespoke business software. Whether your software needs security updates, bug fixes, performance optimisation, feature enhancements, or ongoing technical support, we can help keep it running reliably.
Software requires ongoing maintenance to remain secure, compatible, and reliable. Operating systems, browsers, frameworks, third-party services, and security threats constantly evolve. Regular maintenance helps prevent downtime, reduce security risks, improve performance, and avoid costly emergency fixes in the future.
Our maintenance retainers are tailored to the size, complexity, and business criticality of your software. Some clients require a small number of hours each month for updates and support, while others need a dedicated development team. We'll recommend a suitable package based on your platform, objectives, and support requirements.